IT & Software

Quality Assurance Specialist

Remotely Cloud

Leeds · England · United Kingdom

Quality Assurance 2 Positions Available

Leeds, UK

Call Centre

Full-time

Job Description

Monitor call quality and provide feedback to improve service standards.

Requirements

Native English QA experience Analytical skills

Key Responsibilities

  • Monitor call quality
  • Provide feedback to agents
  • Develop quality guidelines
  • Track quality metrics
  • Conduct training sessions
  • Professional certifications

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Reference: WJ-766_22442065

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