Real-Time Workforce Analyst: Optimize Service Levels

Lantern is seeking a proactive Real Time Analyst to join our Resource Planning team in Leeds. You will help ensure the contact centre has the right people, with the right skills, at the right time, by monitoring real-time performance and managing schedules.

You will work with Operations and Resource Planning to drive efficiency, maintain skills matrices, and support training. The role requires strong analytics, stakeholder communication, and adherence to regulatory standards.