IT & Software

Real-Time Workforce Optimizer

RH

Reading · England · United Kingdom

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team in Reading. You will monitor real-time contact volumes, analyze trends, and translate data into actionable staffing decisions to uphold our high service standards.

You will work cross-functionally to forecast workload, optimize schedules, and support flexible hours including weekends and holidays.

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Reference: WJ-766_22319461

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