Regional IT Service Delivery Leader (UK, Europe & MEA)

Clyde & Co in Glasgow is seeking an IT Customer Service Manager (UK, Europe & MEA) to lead a team of Local Support Technicians and managed service providers, ensuring high-quality IT support across the region. You will oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement.

You will partner with IT leadership to drive operational excellence, develop team capability, and ensure a customer-focused service that aligns with the firm's