Remote 1st Line IT Support Engineer

Nine Twenty is seeking a 1st Line Support Engineer to join their IT team. This is a remote position (UK) and a full-time role, acting as the first point of contact for all IT queries and ensuring timely resolution within SLAs.

As part of the responsibilities you will log, triage and resolve tickets, administer user accounts, help set up and configure devices, and keep users updated throughout each ticket lifecycle. You’ll also contribute to building a knowledge base for the wider team.