IT & Software

Remote AI CX Systems Engineer

Runway

London · England · United Kingdom

Runway is seeking a CX Systems Engineer to own the AI support agent, ticketing system, and CX tooling. You will ship production code, design routing and escalation, and ensure robust testing before production.

You’ll build dashboards, run QA, manage releases, and collaborate with Product, Engineering, and Education teams to improve self‑serve, reduce ticket volume, and scale our customer experiences.

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Reference: WJ-766_22722100

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