Remote Apple Systems Engineer | Jamf Pro & Helpdesk

Academia Group is seeking a new member for the Apple Helpdesk Team to deliver high-quality technical services and support to our Jamf-managed client base in Hemel Hempstead. The role focuses on Tier 2+ remote desktop support for OSX/iOS and Jamf Pro, with responsibilities spanning patch management automation and MDM maintenance.

You will communicate complex concepts clearly to non-technical users, requiring strong customer-facing skills and a proactive approach to problem solving in a fast-paced