(Remote) Application Consultant

Cayenta, a division of Harris, is seeking an Application Consultant who is passionate about supporting strategic IT transformation for utility clients. The successful candidate will act as a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and trusted client process advisor for utility CIS implementations. This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally, including either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Salary: 65K - 85K

What your impact will be:

• Work with colleagues and managers to implement and proactively manage superior utility CIS technology solutions for our clients.
• Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure implementation is completed, and resolving issues so the client can successfully use the product.
• Train users in system setup, administration, and maintenance.
• Provide business analysis through gap analysis, root cause analysis, facilitation of business process reviews and documentation, and requirements elicitation, allowing the project team to gain a comprehensive understanding of the client’s needs in order to overcome barriers and achieve the client’s organizational goals.
• Understand clients’ utility business processes, including customer service, billing, collections, meter-to-cash, and related CIS workflows, and configure applications based on business needs and accepted best practices.
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
• Create user documentation when required and complete handover documentation to assist support staff in providing quality customer care.
• Build our clients’ capabilities, encouraging them to achieve success beyond their expectations by identifying opportunities to recommend additional products and services that fit their needs.
• Support Project Managers in managing engagement contracts, identifying and escalating bottlenecks, and providing project progress updates.
• Deliver implementation services efficiently to ensure key project milestones are met in a timely manner, while supporting effective utilization of assigned resources.
• Be a leader in providing subject matter expertise to R&D and other operational groups by understanding market trends, client needs, and business practices to help ensure product success and maintain our position within the market.

What we are looking for:

• Problem-solving, critical thinking, and analytical skills.
• Excellent communication skills, both written and verbal, across all levels of an organization, plus a passion for seeing others succeed.
• Entrepreneurial spirit, with a willingness to roll up sleeves and work at all levels of the client organization.
• Experience working with both business and IT groups, ideally in a utility CIS implementation or enterprise software environment.
• Curiosity and willingness to actively adopt emerging AI tools to improve workflows, solve problems, and drive efficiency, including comfort using AI-enabled tools such as Copilot, chat-based AI, and automation solutions as part of everyday work.
• Must be able to travel an average of 50% of the time within North America.

What would make you stand out:

• Experience in software implementation.
• Knowledge of SQL.
• Knowledge of Customer Information System (CIS) processes and functionality, particularly in a utility environment, is a plus.
• Experience providing software implementation services to the utility industry, including CIS implementation, upgrades, testing, or production support, is a plus.
• Strong influencing and coaching skills are a plus.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Cayenta:

Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise.

This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

#LI-DNI Founded in 1983 & welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

It is mission critical for us to develop our people in order for them to find bold new methods to enhance how our customers do business. We provide our talent with a training ground that ensures that our people have the right opportunities to grow, evolve, and thrive as leaders in the future world of business.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.