Remote Care Navigator

Experienced in navigating the VA system, the full-time Remote Care Navigator will assist Veterans in accessing healthcare, benefits, and community resources while also supporting the care team in managing complex cases remotely. Key responsibilities Guide Veterans in understanding and accessing available resources, including VA healthcare and benefits Support the care team by managing complex cases and providing direct assistance when needed Contribute to the development of Veteran-specific workflows and identify opportunities for program improvement Required qualifications 5+ years of experience in clinical social work, care coordination, or a similar role with progressive program management experience Direct experience working with Veterans and/or within the VA system 1+ years of experience working successfully in a remote environment Knowledge of VA healthcare, benefits, and behavioral health services Experience documenting cases within a care management or electronic health record system