Remote Center Training Leader (Epic, NICE CXone)

University of Miami is seeking a Manager, Contact Center Training to lead enterprise-wide training initiatives remotely. You will collaborate with leadership to define strategies, oversee curricula for Epic EMR, NICE CXone, Kyruus Health, and workforce tools, and design programs for a fully remote staff.

You will supervise training staff, ensure readiness for system updates, and partner with QM and operations to improve performance and documentation practices.