IT & Software

Remote D365 CE Contact Centre Solutions Architect

Opus Recruitment Solutions Ltd

London · England · United Kingdom

Opus Recruitment Solutions Ltd is seeking an experienced D365 CE Contact Centre Functional & Technical Consultant to support a customer engagement and contact centre transformation programme in the UK. The role blends functional consulting with technical delivery across the Microsoft Dynamics 365 ecosystem, CCAI and IVR/IDR, with close collaboration to telephony teams and Agile delivery practices.

The role focuses on bridging business requirements with technical delivery, ensuring contact centre

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Reference: WJ-766_22685222

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