Remote Docs & Work Authorization Specialist

Rippling is seeking a Customer Support Specialist on the Docs & Work Authorization team to guide customers through complex workflows in employee documentation, I-9, E-Verify, and work authorization. You will own issues end-to-end, investigate root causes, and collaborate closely with Product and Engineering to surface improvements.

The role requires curiosity, strong judgment, and excellent communication to clearly explain technical findings and resolve problems while keeping customers informed