IT & Software

Remote Escalation Manager, SaaS & Customer Success

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Mississauga · Peel Region · Canada

PointClickCare is seeking an Escalation Manager to coordinate efforts resolving escalated customer issues across engineering, product, and support teams. You will also help build the escalation function within the global support organization.

Reporting into the VP, Customer Support, you will craft data-driven recovery plans, manage cross-functional meetings, and drive improvements in incident handling and customer outcomes.

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Reference: WJ-3875_13095344

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