Remote-First Tech Support Manager for AI/ML Platform

Speedrun Talent Network is seeking a Technical Support Manager to own and scale Runware's technical support function across APIs, Serverless, LLMs, and GPU capacity. You will define the support model, build a team, and partner with Engineering, Product, Sales, and Customer Success to deliver outcomes.

You’ll stay hands-on with complex issues, drive automation, establish SLAs and KPIs, and create playbooks that scale support for multiple product lines while staying customer-centric.