Remote Gaming Server Support Engineer

Remote Technical Support Engineer work at IGT centers on RGS troubleshooting, analytical diagnosis, and customer-focused issue resolution.

As part of IGT’s iGaming team, you will support the Remote Gaming Server for emerging new media markets. The work combines front-end debugging, system architecture, integrations, networking, and API data exchange. You will communicate complex ideas clearly while coordinating operational changes with customers, Customer Service, RGS Service Operations, product teams, and development teams.

Key Responsibilities:

• Research, diagnose, identify, and resolve sophisticated technical issues
• Address customer concerns using standard procedures and operational SLAs
• Create knowledge base technical notes and product articles
• Document and communicate RGS process and release changes
• Evaluate RGS features and changes operationally with internal teams

Requirements:

• Two to five years of casino operations experience preferred
• Strong analytical skills for complex, audience-appropriate communication
• Demonstrated front-end debugging experience
• Ticketed environment experience; JIRA preferred
• Intermediate Linux, architecture, integrations, networking, SOAP, REST, and XML experience

Apply technical support, RGS knowledge, and analytical problem-solving to help IGT customers manage gaming technology changes.