IT & Software

Remote Incident Management Lead: AI, AIOps & ITIL (ServiceNow)

Cognizant

Mississauga · Peel Region · Canada

Cognizant is seeking an experienced Incident Management Practice Lead to design, implement, and enhance enterprise Incident Management capabilities across a complex technology landscape. You will lead strategic initiatives to improve service reliability, operational resilience, and incident response effectiveness through AI-driven insights, automation, AIOps, and ITIL-aligned service management practices.

Based in Canada and remote, you will collaborate with Engineering, SRE, Operations, and

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Reference: WJ-3875_13121095

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