Remote IT Service Desk Analyst - Grow Your Tech Skills

IMT Resourcing Solutions is seeking an IT Service Desk Analyst in Hereford with hybrid/remote flexibility. You will deliver professional 1st line IT support, manage incidents, and assist users with hardware, software, accounts and access.

The role emphasizes service excellence, accurate ticketing, and timely escalation to 2nd line when required. The successful candidate will join a busy team, providing remote support, keeping customers informed, and contributing to knowledge bases while