IT & Software

Remote IT Service Desk Lead (VIP & 24/7)

African American Talent

Workfromhome · Nationwide · United States

GovCIO is seeking a remote Project Manager to support the TSA, leading a large 24x7 service desk operation and ensuring continuous IT support across Tier 0-2. You will coordinate across teams, manage VIP requests, and drive process improvements to optimize service delivery.

The role requires strong leadership, excellent communication, and the ability to navigate complex enterprise environments, with an emphasis on ITSM governance and stakeholder collaboration.

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Reference: WJ-2926_4756949

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