Remote IT Support Technician

Provide remote IT support for VC3 clients using Windows, Office 365, and Active Directory during approximately 8–5 EST hours. Resolve requests through phone, email, and webchat.

As an IT Service Technician I, you will support VC3 clients across Canada and assist Service Technician teammates with incident tickets. The full-time, fully remote role uses an ITIL-founded triage model. Your work covers hardware, applications, VPN access, network drives, DNS, workstation performance, accounts, and standard service tasks.

Key Responsibilities:

• Provide end user support through phone, email, and webchat
• Troubleshoot hardware, applications, VPN, network, and workstation issues
• Manage Active Directory, Exchange, Office 365, and user permissions
• Complete software installs, system updates, and IMAC requests
• Document tickets, logs, guides, and knowledge base articles

Requirements:

• One year technical support or customer service experience
• Recent post-secondary technical education may qualify
• Understanding of Windows 7–11 and Office Suite or 365
• Knowledge of Windows Server, Active Directory, DHCP, and DNS
• Ability to participate in on-call rotation

Apply your Windows, Office 365, and Active Directory knowledge while delivering responsive remote support for VC3 clients.