Remote ITSM Operations Lead - ITIL & Incident Expert

RS Group is seeking an ITSM Operations Lead to coordinate ITIL-aligned service operations and ensure high-quality support for business-critical systems. The role covers incident, problem, change and request management, with governance, reporting and continuous improvement across global operations.

You will lead Major Incident and P3 handling, mentor teams, and collaborate with internal units and external partners. Remote UK-based role with global exposure.