IT & Software

Remote Lead AI Experience Engineer – Agentic AI

Ticketmaster

Remote · Nationwide · United Kingdom

Ticketmaster is seeking an experienced Lead AI Experience Engineer to provide technical leadership for the design and evolution of agentic AI services within the TM1 Client & Fan Support Engineering team. This role defines how AI agents understand client and fan needs, maintain context, reason through complex scenarios, apply business rules, use available data and tools, and safely complete support tasks.

The Lead AI Engineer will establish methods, reusable patterns, quality expectations, and

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Reference: WJ-766_21990836

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