Remote Oracle Retail MFCS Lead - Incident and Change Champion

Commergence in Canada (Remote) seeks an Oracle Retail MFCS Functional Lead to act as the primary liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS support for incidents, enhancements, and service requests. You will drive incident resolution, change management, and production deployments with a focus on maintaining system availability.

The role requires strong leadership in MFCS modules, RCA, KPI tracking, and translating business needs into actionable offshore tasks