IT & Software

Remote Product Ops & Support Specialist (SaMD)

Aegisventures

Workfromhome · Nationwide · United States

Optain, a healthcare AI company, is seeking a Product Operations and Support Specialist to be the escalation point for customers using the robotic retinal camera and supporting software. This US-based, remote role spans hardware, software, image quality, EHR integrations, and teleophthalmology workflows.

You will own Tier 2 support, investigate issues, contribute to knowledge bases, and help streamline internal tooling and processes.

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Reference: WJ-2926_4727428

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