IT & Software

Remote SaaS Support Lead | Coach & Ops Champion

Bilinguallink

Caledon · Ontario, Ontario, Quebec, Alberta, Metro Vancouver Regional District, Capitale Nationale, Division No. 11, Ontario, Peel Region, Moncton Parish · Canada

Dot Compliance, a leading cloud Quality and Compliance SaaS provider, is seeking a Customer Support Team Lead in North America. You will manage day-to-day operations, serve as the product expert, and act as the primary escalation point for regional issues to uphold service levels.

You will lead a small team, coach and onboard new hires, and collaborate with Product, Success, and Services to ensure timely resolutions and improved CSAT. Remote-first with on-call duties average every few weeks.

#J-18808-Ljbffr

Reference: WJ-4703_8468087

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.