Remote Senior AI Analyst: ServiceNow & Analytics

Okta Inc. is seeking a Senior AI Analyst to train, evaluate, and improve AI-powered employee support solutions.

You will own training data, prompts, and evaluation criteria for our enterprise chatbot, Agentic Coach, and other AI assistants, translating complex processes into practical conversational scenarios using ServiceNow and analytics. Collaborating with People Operations, Knowledge Management, and IT, you will monitor AI performance, mitigate inaccuracies, and drive continuous improvement