Remote Senior Technical Support Engineer for AI Systems

Ema Unlimited is building the world’s leading Agentic AI platform and seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust in production systems. You will collaborate with Engineering, Product, and Implementation teams, prevent incidents, and provide clear customer communications during escalations.

This full-time role offers remote work options and opportunities to grow into Reliability Engineering or Product-facing positions.