Remote Service Desk Analyst - 1st/2nd Line Support

NICE - National Institute for Health and Care Excellence is seeking a Service Desk Analyst in Manchester. You will act as the first contact point for customers, handling a wide range of enquiries and service requests, with responsibilities spanning initial investigations, diagnosis, and escalating issues where needed.

The role covers end user desktop services both within NICE and externally facing services built in-house, including 1st/2nd line support and accessibility enhancements.