Remote Service Desk Director | ITIL & Ops Leader

CAI is seeking a Director of Service Desk Operations to lead a global service desk, delivering high-quality IT support for CAI and clients. This full-time, salaried role is 100% remote with occasional travel and requires eligibility to work in the US without sponsorship.

You will oversee day-to-day operations, develop strategies to enhance service delivery, and ensure customer satisfaction. Collaboration with executives and vendors is essential for alignment with business goals.