Remote Service Desk Engineer (1st/2nd Line) - Mac/Windows

Synergy-Associates is a UK-based MSP delivering premium, white-glove IT support for the creative industries. You will be the first point of contact for a portfolio of high-profile clients, owning tickets from triage to resolution across Mac and Windows environments.

Responsibilities include diagnosing incidents, managing end-to-end tickets with clear client updates, and supporting Microsoft 365 and Google Workspace. Remote-first role with occasional London/client site visits.