Remote Service Desk Technician (Tier 1)

GovCIO is seeking a Service Desk Technician for a fully remote role, requiring residence in Hancock County, MS or adjacent counties. The position covers 24/7 operations and involves Tier 1 incident management, password resets, and end-user support for PCs, servers, or mainframe applications.

Travel to customer sites may be required for setup. Qualifications include a HS Diploma or equivalent, 0–2 years experience, and the ability to obtain ITIL Foundation, A+, and either HDI or SDI