Remote ServiceNow Analyst ITSM, Docs & DR Lead

ASM Research, an Accenture Federal Services Company, seeks a ServiceNow Analyst to document requirements and implement light-weight workflow changes across ITSM processes. The role emphasizes maintaining configurations, architecture, and procedures while supporting training materials and audits.

You will coordinate with engineers on enhancements, assist with backup and disaster-recovery testing, and contribute to knowledge-base content for end users and operations teams.