Remote Tech Support Team Lead - SaaS & Salesforce

DOT Compliance is a cloud Quality and Compliance SaaS provider serving the life science industry. We are seeking a Technical Customer Support Team Lead to manage the NA remote support team, ensure SLA adherence, and drive KPIs while coaching a small team of engineers.

The role requires SaaS experience, Salesforce administration, and strong cross-functional collaboration. This position offers a remote-first environment with competitive benefits and leadership development opportunities.