IT & Software

Remote Training & Knowledge Manager IT Service Desk Lead

GovCIO

Workfromhome · Nationwide · United States

GovCIO is seeking a Trainer Knowlege Manager to support the TSA Focus contract. The role is fully remote and located in the United States, requiring US citizenship to obtain DHS/TSA clearance.

You will lead a 24x7 service desk, provide expert user support, and ensure knowledge base quality across Tier 0–Tier 2 support. Minimum qualifications include a bachelor's degree with 8+ years IT experience, including leadership of a 24x7 service desk supporting up to 85K users.

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Reference: WJ-2926_4736284

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