Research & Information Services Senior Manager

Research & Information Services Senior Manager

Location: London (Hybrid)

Would you like to work for a leading international law firm that is looking to appoint a Research & Information Services Senior Manager to lead its Knowledge function?

This is a fantastic opportunity for an experienced Research or Information Services professional to take ownership of a well-established team while driving innovation, service development and the firm's research strategy.

It's a hands-on leadership role where you'll combine people management with delivering high-quality legal, business and market research to stakeholders across the business.

Key Responsibilities:

• Lead, mentor and develop the Research & Information Services team.
• Drive the firm's research and information strategy, identifying opportunities to improve and modernise services.
• Oversee the delivery of legal, business and market research across the firm.
• Build strong relationships with stakeholders to understand business needs and deliver commercially focused insights.
• Manage research resources, supplier relationships and library budgets.
• Evaluate and implement new research technologies, including AI-enabled tools.
• Develop and deliver research skills training across the business.
• Monitor KPIs, analyse service performance and drive continuous improvement.
• Act as the senior point of contact for research and information services across the firm.

Requirements:

• Significant experience within a legal or professional services research environment.
• Previous experience leading and developing a team.
• Excellent stakeholder management and relationship-building skills.
• Strong commercial awareness and experience managing research resources and external suppliers.
• A track record of improving services and driving innovation.
• Experience with AI-powered research tools and emerging technologies.
• The ability to translate research into clear, commercially valuable insights.
• Excellent communication and influencing skills.

Experience supporting international teams or holding a qualification in Library, Information or Knowledge Management would be advantageous but isn't essential.