Retail Banking Fraud Analyst

As a Fraud Prevention and Detection Analyst , you analyze cases of banking and electronic fraud. You help protect the bank against emerging fraud threats. You leverage your analytical skills and decision-making abilities to manage fraud risks on a daily basis. You play a key role in preventing fraud and safeguarding our clients’ financial interests.

Night Shift Schedule: 11PM à 7AM

Your role:

• Respond to client calls regarding unusual transactions and address their concerns while providing fraud prevention guidance.
• Analyze suspicious transactions and login activities, and offer support.
• Build trust with clients and refer them to specialized colleagues when necessary.
• Review banking fraud cases and make decisions to minimize fraud impact.
• Act as a leader by advising colleagues on fraud trends and optimizing operations to improve efficiency.

Your team:

Within the Fraud Prevention and Detection sector, you are part of a dynamic team of nearly 30 colleagues and report to one of the Directors of the Digital and Banking Security team. Our team stands out for its curiosity and commitment to fulfilling our mission. It contributes to making a positive impact in people’s lives through the fraud management process.

Requirements:

• College diploma or equivalent academic background, and 2 years of relevant experience in the field.
• Experience in customer service and advisory roles.
• Experience in fraud prevention/detection or in the banking sector.
• Ability to support clients and make decisions.
• Knowledge of current banking fraud trends.

Skills:

Artificial Intelligence, Diversity and Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resilience.

Languages:

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?