Retail Software Support Specialist - Tech Troubleshooter

Upshop in Vancouver is seeking a Customer Support Specialist to provide frontline technical support for Upshop customers across our retail software platforms. You will be the first point of contact via phone and tickets, diagnosing issues and guiding customers through solutions.

The role emphasizes critical thinking, ownership, and collaboration with teams. You will use approved AI tools, maintain detailed records, and aim for first-contact resolution while building expertise in retail workflows.