Retail Systems Testing Administrator

RetailSystems Testing Administrator

Join Superdrug HeadOffice- Make a Real Difference Every Day!

Location: EastCroydon

FTC 14 WEEKS

Hours:37.5| 9.00am - 5.30pm

Hybrid working available depending on role responsibilitieswith 2 days working from home and 3 days in our stylish, modern andcollaborative office close to East Croydon Station.

Salary:Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of aninnovative, trend setting retailer? Our vibrant Head Office, based by EastCroydon station is a fantastic environment filled with hundreds of brilliantpersonalities.

We’re a team that puts our customers and our teams at the heart of everythingwe do. At Superdrug, we aim to be the best in accessible health & beauty,loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all aboutpersonality, we have fun, and we work hard to deliver That Superdrug feeling.

Key Responsibilities

• Executeend-to-end promotional testing for each event
• Runstructured testing of all promotional activity ahead of go-live, ensuringpromotions perform correctly at till.
• Carryout detailed till-based validation of promotions
• Testpromotions by scanning products on test tills, validating correctdiscount application, offer triggering, and expected customer outcomes.
• Validatea wide range of promotional mechanics
• Testmultibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2,BOGOF, spend & save), including different transaction scenarios andquantities.
• Identifyand resolve issues prior to go-live
• Proactivelydetect scanning errors, incorrect discounts, or conflicting offers, andescalate issues to relevant teams for resolution
• Prioritisetesting activity based on risk and complexity
• Usestructured priority lists to focus on high-risk or complex promotions andensure efficient use of the testing window.
• Recordand track testing outcomes
• Documenttest results, scenarios, and issues using team trackers, ensuring a clearaudit trail of validation activity
• Collaboratecross-functionally to support issue resolution
• Workclosely with IT, Systems, and Marketing teams to troubleshoot test rigissues and ensure promotions are ready for launch
• Ensurer readiness for R10 till rollout
• Applyexisting promotional testing processes within the new R10 system,supporting transition and ensuring promotions scan correctly in livestores

This job is a good fit for you if you

• See every interaction with the customer as an opportunity to brighten their day
• Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
• Are ‘The Best You’ using positive language and behaviours with customers and team members
• Breaks down problems into smaller, manageable steps for easier resolution

Whatyou’ll need

• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform
• Committed to join in, have some fun and celebrate everyone’s hard work
• Builds great working relationships based on trust, respect and takes into account others needs
• Regularly asks for feedback and uses it to improve and grow
• Team up with others to find solutions through Ai and thrives on the strength of working together
• Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward
• Actively developing your ability to use AI effectively and think critically about outputs
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

Here’swhat's in it for you

• 33days holiday rising to 38 days with length of service (inclusive of bankholidays)
• 2staff discount codes for yourself and a family member or friend
• 30%discount on Superdrug Own Brand Products both in store and online
• Hybridworking patterns available depending on role responsibilities with 2 daysworking from home and 3 days in our stylish, modern and collaborativeoffice close to East Croydon Station
• Companypension matching and bonus
• Weoffer Stream - a money management app that gives you access to apercentage of your pay as you earn it
• Beingpart of more! We are part of a group who work closely with Savers, ThePerfume Shop and Three UK
• Weare part of A.S. Watson Group, the world's largest international healthand beauty retailer with over 15,700 stores in 25 markets!
• UnrivalledLearning and Development programmes
• Enhancedmaternity/shared parental/adoption leave, company sick pay and pregnancyloss and support
• Comeand be part of something special!

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