SaaS Account Manager Toronto

Manage SaaS customer relationships at PagerDuty in Toronto, using renewals expertise and usage analytics. This hybrid role requires office attendance two days weekly.

As an Account Manager, you will own existing customer accounts and support adoption, retention, and expansion. You will combine customer success and sales expertise while partnering with Legal, Sales Operations, and Renewals. The work centers on measurable customer value and revenue growth.

Key Responsibilities:

• Own customer portfolios and drive adoption, value realization, and retention
• Execute account plans supporting renewals and expansion opportunities
• Present renewal proposals and negotiate multi-year contract options
• Monitor health through usage analytics, telemetry, and business insights
• Collaborate on contracting, forecasting, and reporting processes

Requirements:

• Seven or more years of combined customer-facing experience
• Four or more years managing SaaS renewals and growth
• Experience with Salesforce and Gainsight, Tableau, or Looker
• Bachelor’s degree or equivalent experience
• Enterprise software or DevOps environment experience preferred

Apply consultative account management, renewal negotiation, and analytics skills to grow PagerDuty customer relationships in Toronto.