IT & Software

SaaS Support Team Lead — Remote & 24/7

Jobgether SRL

Remote · Nationwide · United Kingdom

Partner Company in the United Kingdom is seeking a Technical Support Team Lead to manage a six-person technical support team for a high-availability SaaS platform. You will blend people leadership with deep technical troubleshooting and serve as the key escalation point before engineering.

In this role, you will work across Azure, SQL Server, C#, Angular, and AI-assisted support tools, owning team performance, coverage, and KPIs while collaborating with senior leadership and engineering to

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Reference: WJ-766_22493425

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