SaaS Technical Support Engineer — Hybrid (API & eCommerce)

ShipTime Inc. is a fast-growing SaaS company delivering eCommerce, payments, and shipping solutions across North America. The role focuses on customer-facing technical support, troubleshooting of the ShipTime platform and integrations, and internal IT support.

You will work with the Heroic Support team to resolve escalated issues, own tickets through resolution, and document solutions for the knowledge base. The role supports hybrid work and offers full benefits.