IT & Software

Sailpoint Support Engineer

KTek Resourcing

Toronto · On · Canada

Purpose: Ensure candidates have strong communication skills, Strong IAM expertise, customer interaction experience, and minimum SailPoint ISC functional knowledge.

a. Communication Skills (Mandatory)

• Ability to clearly explain technical concepts in simple, customer-friendly language

• Comfortable participating in and leading customer calls

• Structured communication approach (problem → analysis → solution)

• Clear written communication (emails, chat responses)

• Asks clarifying questions and avoids assumptions

b. Customer Interaction Experience (Mandatory)

• Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)

• Experience handling customer queries independently or with minimal support

• Understanding of customer expectations around clarity, timelines, and ownership

c. SailPoint ISC Functional Knowledge

• Basic understanding of SailPoint Identity Security Cloud and its purpose

• Awareness of identity lifecycle concepts

• Conceptual understanding of authoritative vs authentication sources

• High-level understanding of connectors

• Awareness of Tenant Connectivity activities

Reference: WJ-745_13898179

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