Salesforce Admin

Join to apply for the Salesforce Admin role at Concentrix

What the Admin Will Do

• Support the current Salesforce team in their management and handling of user Support tickets
• Good experience on Service Cloud and Experience Cloud
• Support internal users by troubleshooting and solving business problems within Salesforce
• Assist internal users with data management queries
• Assist internal users in creating reports and dashboards
• Manage Salesforce users, their access and permissions
• Communicate effectively with the business on queries raised
• Provide testing support for solutions being developed by the Salesforce team
• Learn about internal business processes with a view to supporting the continuous improvement of Salesforce

What the Admin Should Have

• Salesforce Administrator Certification (ADM201)
• Previous experience as a Salesforce Administrator
• A good working knowledge of Flows
• Strong experience with Data Loader, and a conscientious approach to data management
• Confidence with all aspects of Salesforce’s security model (profiles, roles, permission sets, etc.)
• A clear and effective communication style

Nice-to-Haves (but not Essential)

• Any other Salesforce certifications
• Experience using and debugging Process Builder and Flow
• Specific experience working in a Helpdesk Support role

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Manchester, England, United Kingdom