Salesforce Application Support Analyst

Salesforce Case ownership and technical triage define this full-time Application Support Analyst opportunity with Flight Centre Travel Group in Ontario.

You will work within the Digital Workplace team as a Level 2 Support Resource supporting platforms used by global Onboarding and Customer Success teams. The position involves investigating integrated-system issues across Salesforce, Nintex K2, Microsoft Power Platform, and other managed applications. Collaboration with Business Analysts, Developers, and QA supports accurate diagnosis and resolution.

Key Responsibilities:

• Manage incoming Salesforce Cases through resolution or escalation
• Maintain case categorisation, diagnostic evidence, actions, and resolution details
• Diagnose application and platform issues across supported systems
• Analyse recurring issues and support trends for systemic problems
• Communicate resolutions and workarounds clearly to non-technical users

Requirements:

• Application support, technical support, or service desk experience
• Exposure to Salesforce and workflow or low-code platforms
• Ability to explain technical concepts to non-technical audiences
• Strong organisational skills managing concurrent requests against SLAs
• Availability aligned with supported regional working hours

Bring Salesforce Case Management, clear communication, and analytical troubleshooting to Flight Centre Travel Group’s Ontario support team.