Salesforce CRM Platform Lead

Handelsbanken is recruiting a Service Manager (CRM) to own and operate the Salesforce CRM platform within a regulated banking environment. You will lead platform governance, security posture, and incident management, coordinating with risk and audit teams to evidence controls and remediation.

You will manage the CRM platform team, work with Delivery leads on Customer Lifecycle initiatives, and ensure operational readiness for releases and changes across the Salesforce ecosystem.