Salesforce CRM Technical Lead

Guide Salesforce CRM delivery with technical leadership, root-cause analysis, and integration expertise for Ontario’s Temporary Help Agency application. Support production and Phase 2.

This senior Solutions Designer works with LTC and ministry stakeholders on maintenance, support, and enhancement activities. The assignment requires Salesforce platform development, configuration, Public Sector Foundation experience, and Agile coordination. You will translate business requirements into designs, guide developers, support testing, and advise OMSB on technology choices, gaps, risks, and business value. Collaboration includes the third-party vendor, business analysts, quality assurance analysts, project managers, database staff, and ministry teams.

Key Responsibilities:

• Lead and coordinate development activities as a Salesforce technical expert
• Translate business requirements into working, tested application designs
• Research Salesforce capabilities and provide gap analysis
• Support QA and user acceptance testing teams
• Coordinate production support and technical consultation

Requirements:

• Salesforce delivery lead and implementation experience
• 10+ years across software development lifecycle activities
• Experience integrating Salesforce with large-scale applications
• Knowledge of Oracle, WebLogic, Microsoft IIS, and Azure Cloud
• Experience with Ontario Public Service policies and procedures

Use Salesforce CRM leadership, solution analysis, and stakeholder consultation to deliver complex public-sector application improvements.