Salesforce Loyalty Management Engineer

Salesforce Loyalty Management and production support expertise define this technical role, with basic development and Apex experience required. On-call support may be included.

The Salesforce Platform Specialist supports enterprise platform functionality across loyalty programs and related integrations. You will investigate points processing, earning and redemption rules, APIs, SQL queries, and upstream or downstream application issues. L3 incident management and resolution follow defined SLAs.

Key Responsibilities:

• Troubleshoot Loyalty Management programs and processing issues
• Investigate earning, redemption, and points-related incidents
• Resolve API and integration problems across applications
• Conduct root cause analysis for recurring production issues
• Coordinate stakeholders through critical incident resolution

Requirements:

• Four-plus years of application or production support experience
• Strong Salesforce Loyalty Management technical knowledge
• Salesforce development, Apex, and basic development experience
• Experience with L3 support and defined SLA resolution
• Knowledge of ITIL incident and change management processes

Use Salesforce Loyalty Management, Apex, integration troubleshooting, and production support skills to resolve platform incidents effectively.