Salesforce Manager at Fidelity
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Transform the Salesforce platform at Fidelity as a Manager for CRM Support. Lead a team focused on Sales and Service Cloud excellence while thriving in a flexible hybrid environment.
In this pivotal role, you will oversee the Salesforce Sales and Service platform's operations, ensuring stability and continuous improvements. Your leadership will guide a cross-functional team comprising employees and vendors, prioritizing technical intake and project execution. You will play a key role in stakeholder management and adopting best practices aligned with compliance and governance standards.
Key Responsibilities: • Manage Salesforce Sales and Service operations effectively • Oversee project intake, prioritization, and delivery • Ensure high service reliability and handle incident management • Align platform changes with risk and compliance governance • Foster adoption through communication and training initiatives
Requirements: • Bachelor’s Degree in relevant field • 5+ years in CRM platform delivery • 2+ years in technical leadership or management • Knowledge of Salesforce architecture and tools • Understanding of financial services sector regulations
Drive impactful CRM solutions at Fidelity while leading a dedicated team. #J-18808-Ljbffr
In this pivotal role, you will oversee the Salesforce Sales and Service platform's operations, ensuring stability and continuous improvements. Your leadership will guide a cross-functional team comprising employees and vendors, prioritizing technical intake and project execution. You will play a key role in stakeholder management and adopting best practices aligned with compliance and governance standards.
Key Responsibilities: • Manage Salesforce Sales and Service operations effectively • Oversee project intake, prioritization, and delivery • Ensure high service reliability and handle incident management • Align platform changes with risk and compliance governance • Foster adoption through communication and training initiatives
Requirements: • Bachelor’s Degree in relevant field • 5+ years in CRM platform delivery • 2+ years in technical leadership or management • Knowledge of Salesforce architecture and tools • Understanding of financial services sector regulations
Drive impactful CRM solutions at Fidelity while leading a dedicated team. #J-18808-Ljbffr
Reference: WJ-3875_13736553