Salesforce Marketing Cloud Solutions Manager

In this role you will lead the transformation of legacy communications into Salesforce Marketing Cloud Advanced, partnering with Marketing, Product, Technology, and Architecture to deliver a scalable, brand-aligned ecosystem. You will own discovery, migration planning, design, and cutover, focusing on governance, data dependencies, and future scalability. This is a hands-on solution leadership role that avoids day-to-day campaign execution, emphasizing transformation impact. You will help shape Paysafe’s communications strategy at scale and across the enterprise.

• flexible working hours
• holiday buy/sell option
• private health insurance
• dental insurance
• wellbeing room
• summer hours with 3pm finish on Fridays

• Lead discovery across legacy communications platforms to map journeys, templates, triggers, dependencies, integrations, and processes
• Define migration strategy and delivery approach for transitioning legacy communications into Marketing Cloud Advanced
• Assess readiness for rationalisation, standardisation, redesign, and migration; align plans with platform and transformation roadmaps
• Plan and coordinate end-to-end cutovers from legacy platforms to Marketing Cloud; manage risks, testing, and business continuity
• Gather requirements from stakeholders and translate into scalable designs and delivery-ready user stories; collaborate with architects and tech teams to assess feasibility and data dependencies
• Design and implement Marketing Cloud Advanced solutions including journeys, templates, audience segmentation, data structures, and orchestration logic; ensure scalability and governance
• Ensure migrated communications align with brand standards and customer objectives; act as bridge between technical and marketing teams; provide progress updates and milestones
• Act as Marketing Cloud SME for legacy migration and transformation; guide junior members and promote best practices across solution design and deployment

• 5+ years in Salesforce Marketing Cloud implementation with experience in design, journey building, segmentation, content configuration, and enterprise integrations
• Experience with Marketing Cloud Advanced/Next and Data 360 (Data Cloud)
• Proven track record in legacy platform migration, communications transformation, or MarTech consolidation programs
• Ability to lead scope discovery, migration planning, and cutover coordination in complex stakeholder environments
• Strong understanding of communications ecosystems, triggers, journeys, template migration, and campaign orchestration
• Experience with agile delivery and tools like JIRA and Confluence
• Strong stakeholder management and cross-functional collaboration across marketing, product, architecture, and engineering
• Ability to translate ambiguous legacy processes into structured, scalable future-state solutions
• Knowledge of Salesforce ecosystem (Sales Cloud, Service Cloud, Data 360, Communities) is a plus
• Bachelor’s degree or equivalent practical experience

• Stakeholder management
• Cross-functional collaboration
• Ability to translate business intent into technical solutions
• Salesforce Marketing Cloud
• Marketing Cloud Advanced/Next
• Data 360 (Data Cloud)