Salesforce Platform Support

Job Title: Salesforce Platform Support Analyst

Location: Toronto, ON

Work Arrangement: Hybrid (3 days/week)

Employment Type: Full-Time Emp.

Rate: CAD 120-130K/Year

Domain: BFSI

Skills:

• Strong hands-on experience in Salesforce Data cloud/ Loyalty cloud/Marketing cloud with solid technical knowledge of platform architecture and functionality.
• 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
• Experience in L3 production support , incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
• Hands on experience in Apex coding .
• Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
• Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
• Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
• Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
• Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
• Willingness to provide hands-on production support, including rotational on-call support when required.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.