Salesforce Product Owner

Vizrt is looking for a Salesforce Product Owner to take genuine end-to-end ownership of the Salesforce platform - not just the roadmap and backlog, but the business outcomes that roadmap is meant to deliver. This is a senior, business-facing role for someone able to define what "good" looks like for the platform, defend that definition against competing stakeholder demands, and see it through to delivery via an offshore development team. Agentforce is imminent on our platform, and this role will shape how AI-enabled features - including agentic capability in Sales and Service - make their way onto the roadmap responsibly. This role sits deliberately close to delivery: the successful candidate will own outcome definition and acceptance criteria personally, while translation into detailed, implementation-ready user stories is carried out in partnership with an offshore delivery lead. The Product Owner is accountable for delivery of the roadmap and holds formal or, at minimum, strong influence-based authority - backed by a named escalation path - over prioritisation of the offshore delivery lead's work, so that accountability is matched by real authority.

Outcome ownership & roadmap

• Define and own the Salesforce product roadmap in terms of the business outcomes it is intended to deliver (e.g. adoption, process efficiency, revenue enablement) - not just the list of features being built.
• Set and defend prioritisation of the roadmap and backlog against competing demands from Sales, Marketing, and Customer Service, making trade‑off calls rather than simply relaying stakeholder requests.
• Define acceptance criteria and success measures for each roadmap item in outcome terms (e.g. adoption rate, cycle time, business KPI movement), not just delivery/completion status.

Delivery accountability

• Hold end-to-end accountability for delivery of the roadmap, including through the offshore development team.
• Hold formal or influence-based authority - with a committed escalation and resolution path - over the offshore delivery lead's priorities, to reprioritise work when roadmap needs shift or delivery is at risk.
• Partner with the offshore delivexry lead to translate outcome-level intent and acceptance criteria into detailed, implementation-ready user stories, retaining review and sign-off authority over how requirements are interpreted before build begins.
• Monitor delivery progress against roadmap commitments and intervene early when scope, quality, or timeline risk threatens the outcome, rather than only tracking output volume.

Stakeholder & governance

• Act as the primary point of accountability for the Salesforce platform's business value with senior stakeholders across Sales, Marketing, Customer Service, and IT.
• Chair or actively participate in a prioritisation/governance forum where cross-functional conflicts over Salesforce demand - including proposed agent deployments - are resolved.
• Build enough platform and Salesforce domain credibility to engage technical conversations with the Salesforce Technical Architect and Development Lead as a peer, not just a business proxy.

AI-enabled roadmap & Agentforce

• Drive adoption of Agentforce-based agents in Sales and Service Cloud contexts, partnering closely with business stakeholders, who retain final sign-off and accountability for deploying any customer- or business-facing agent into production.
• Maintain a working understanding of AI/agent governance considerations (data grounding, guardrails, observability) sufficient to identify and elevate risk early - while final production risk sign-off for business-facing agents sits with the business.

Your Profile

You think and act like a product owner, not a backlog administrator: you are comfortable defining what should be built and why, saying no to requests that don't move the needle, and being held accountable for the outcome rather than just the output. You are equally comfortable operating at the level of business strategy and getting close enough to delivery detail to write or review a clear acceptance criterion. Experience managing distributed or offshore delivery teams - and the discipline that requires around clear, unambiguous requirements - is important, because ambiguity that would cost minutes to resolve locally can cost days across time zones. You have strong, AI-literate product judgment: you can weigh the business value of an AI-enabled or agentic feature against its risk, and you are comfortable building that expertise on the job as Agentforce becomes part of the platform. Prior hands-on experience with Salesforce Agentforce or comparable agentic AI tooling is a genuine advantage but not a requirement.

Skills and Experience

• 6+ years in a product owner, product manager, or equivalent business-facing platform ownership role, ideally including accountability for a delivery roadmap through a distributed or offshore team.
• Strong working knowledge of Salesforce Sales Cloud and/or Service Cloud - to e